Glossary of terms at Flowlu
You may have heard these definitions many times, but you have never analyzed in detail what they mean. Therefore, you can start studying.
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Upsell
Upsell: The practice of selling a higher-priced product or service to an existing customer.
User Adoption
User Adoption: The rate at which employees and other users of a CRM system begin using it and incorporating it into their workflows.
User Interface (UI)
User Interface (UI): The graphical interface of the CRM software that allows users to interact with and navigate the system.
User Experience (UX)
User Experience (UX): The overall experience of using the CRM software, including ease of use, intuitiveness, and satisfaction.
User Access Management
User Access Management: The process of managing user access and permissions to the collaboration software, often done to ensure data security and prevent unauthorized access.
User Story
User Story: A narrative that describes a specific task or feature from the perspective of the end user, often used in Agile project management to prioritize and organize tasks.
User
User: A person who utilizes a product or service.
Unique Selling Proposition (USP)
Unique Selling Proposition (USP): A specific feature or benefit that sets a product or service apart from competitors.
UI/UX Design
UI/UX Design: User Interface (UI) and User Experience (UX) design focuses on how the user interacts with the website or application. This includes designing the layout, visual elements, and overall user experience.