How to Create a Knowledge Base?


In this article, you'll learn how to install this application and create the first knowledge base.

Go to the Get More AppsKnowledge base:

Click the Install button:

After installation, the Knowledge base section will appear in the list of installed applications.

Creating a Knowledge Base

Open the application and click the Create knowledge base button. After creating the first knowledge base, the button for adding the next one will be displayed in the upper right corner:

In the opened sidebar, enter the name and description of the knowledge base.

You can immediately grant access to the knowledge base via an external link. To do this, check the 'External Access' box.

An external link will be generated automatically and be displayed after the knowledge base is created. You can find it in the knowledge base settings.

With an external link, everyone can access and read articles without signing in to the system. The knowledge base is adaptive and easy to read even from a mobile device.

In the settings, you can set up:

  • Icon image.
  • Header background for the main page. The supported formats are GIF, PNG, JPEG, WBMP, and XPM.
  • The font color of the title. Select the color of your knowledge base header, which will be displayed on the main page.

The rest of the settings are dedicated to the external knowledge base.