Providing viable and effective solutions in the form of knowledge rich articles and FAQs. The searchable knowledge base utilises all kinds of content, including rich text, images and attachments.
Assessing all content within the searchable knowledge base by utilising a streamlined approval mechanism, ensuring that only quality articles get through. Users and technicians can freely organize all content under configurable categories - making the browsing process as easy as possible.
Streamlines workflow through the use of advanced keyword search capabilities and auto-suggest features. This means both users and technicians benefit from being able to locate the required knowledge articles quickly and without sifting through pages of content.
Free unlimited knowledge bases help you stay on top of your work. When working with different departments or different businesses, keeping information organized can be difficult. Use unlimited knowledge bases to carefully sort everything. Your data will be available on the cloud 24/7 for easy access.
Some facts are just more sensitive than others. Use our knowledge base access management to restrict who can access what information. Restrict it to yourself, your senior employees, or certain team members. All your data will be secure and only viewable by the right people.
Promoting cohesiveness internally by centralizing all knowledge into one, single base, all employees have access to the same content, so that everyone in your company is always on the same page.
Providing the inhouse feel for external users. Your customers will benefit from self-serve access to all content from anywhere and at any time. They'll be able to get the answers they’re looking for instantly, using the same customized system used by inhouse employees.
A finely-tuned, lightning-fast search box which instantly shows your users the articles they need to keep working.
Wasting time sifting through articles looking for relevant information affects the productivity of your staff - the searchable knowledge base gives them the content they need, when they need it.
There’s no longer any need to build a help center for your customers - a searchable knowledge base is a quicker, more effective way of solving customer queries.
Flowlu’s searchable knowledge base makes all of your current systems more efficient. Just plug your information into an online knowledge base, and it’ll be there for you whenever you need it. You’ll never lose another lead: you and your team will always know who still needs to be followed up on, and who has yet to pay.