Knowledge base systems are software applications which store and summarize large amounts of information, organizing them for quick and efficient access. Open to both internal and external users, all content and resources can be searched through with ease. Flowlu includes knowledge base software which is designed to offer the ultimate self-service experience, empowering agents across the world by providing access to content from anywhere.
The truly revolutionary knowledge base systems are the ones which are intuitive and comprehensive enough to handle the most common and repeatedly-asked questions, giving your agents more time to resolve the tougher and more complicated queries.
Within the entire system, different types of knowledge can easily be viewed and connected through organized links among the articles. From the casual customer to the dedicated user, knowledge base systems which are built effectively contain more than enough content to satisfy any requirement.
Free unlimited knowledge bases help you stay on top of your work. When working with different departments or different businesses, keeping information organized can be difficult. Use unlimited knowledge bases to carefully sort everything. Your data will be available on the cloud 24/7 for easy access.
Some facts are just more sensitive than others. Use our knowledge base access management to restrict who can access what information. Restrict it to yourself, your senior employees, or certain team members. All your data will be secure and only viewable by the right people.
Many of the questions your users will have can be answered with a good self-service portal, meaning there’s no need for them to be waiting in line for an available agent. When they ask a common question, they’ll be directed to the knowledge base where they can quickly find a solution themselves.
The knowledge base system allows you to formulate the answers to your most common user questions ahead of time, using the rich text editor and attachment support. With this, you can build a database of solutions to common problems and tutorials which teach them how to handle any issue themselves.
Inevitably, companies using a standard knowledge system find themselves falling down the rabbit hole of knowledge management, meaning they will be investing more time and money in coding and artificial intelligence. However, an intuitive and evolved knowledge based system already operates at an expert level, making predictions, learning new and useful information, and recognising inconsistencies among existing articles.
There’s no closing time for the knowledge base - it’s always there for your customers, whatever their work hours or time zone. The knowledge base operates on an always-on basis, so that every individual article is available to your customers at all times.
Stop having to use different programs for different business functions. Our knowledge base system lets you track your cash flow, manage HR, and invoice customers. Just plug in the data you have, and Flowlu will analyze it and provide you with different reports. You’ll know how efficient your sales team is and where you need to improve.