Having difficulty keeping up with your increasingly strenuous data and information storage demands? The older and more successful a company becomes, the more difficult it can be to manage all of the data, resulting in mismanagement and even neglect. Flowlu’s knowledgebase software puts the power back in your hands—replace rooms full of forgotten file cabinets and hard drives filled with ancient folders, with a single platform where all of your data can be sorted, arranged, and analyzed.
Knowledge access management. Make the most of your team’s individual skillsets by focusing their access to their own specialized areas of your company’s knowledgebase software. Get the best out of everyone today.
Cloud-based platform. Protect your company’s history of data by uploading it on our cloud-based platform. Eliminate the risk of hardware failure or physical damage that could kill your business overnight.
Use Flowlu to create a company knowledge base with all your important data. Input everything from financial information, to notes on clients and what leads still need to be followed up on. Have everything available from the same cloud based interface 24/7.
Free unlimited knowledge bases help you stay on top of your work. When working with different departments or different businesses, keeping information organized can be difficult. Use unlimited knowledge bases to carefully sort everything. Your data will be available on the cloud 24/7 for easy access.
Once your create a knowledge base, don’t worry about not finding the information when you need it. A search bar will get you to what you are looking for in a few seconds. Use keywords to search through your knowledge base and filter out results.
Some facts are just more sensitive than others. Use our knowledge base access management to restrict who can access what information. Restrict it to yourself, your senior employees, or certain team members. All your data will be secure and only viewable by the right people.
You’ll be able to share a help center for your customers. Your customers and users can view it anywhere on the internet, regardless of their device, the software they are using or the status of the information.
Use comments to easily add feedback, evaluate ideas or advise enhancements to teammates’ articles. Mention a colleague to discuss your thoughts and suggestions on a relevant topic. Request a response from a teammate if you spotted an error, and the article requires changes.
Our app takes all of Flowlu’s functions to your mobile device. Be able to lead your team, keep customers happy, and work on projects no matter where in the world you are. Always know what deadlines are approaching and what needs to get done.
When a customer raises a ticket, they will be quickly directed to the answers they need in your knowledge base. This means they don’t have to wait in line for a customer service agent, and your agents can prioritise the more specific and nuanced customer queries.
The comprehensive nature of your knowledgebase means that waiting times for customers are greatly reduced, allowing them to happily focus on their work without issue.
The most common questions will inevitably be asked again and again - a good knowledgebase management software is designed to immediately direct the customer to the tutorial or guide they need.
With so much comprehensive content in one place, your knowledgebase software can be used to train new agents who join your support team, making it a truly invaluable asset both externally and internally.
Flowlu’s knowledgebase software lets you catalog all of your information by type. Everything from finances, to what each customer likes, will be easily accessible on the cloud. Share different facts with different employees depending on who needs to get what job done. When you’re looking for any file, just use the search function and you’ll have it in seconds.