An IT knowledge base, or IT support knowledge base, is a comprehensive technology used to store information, content and resources, usually based around technical support, within an internal company or organisation. Built with specialized software, an IT knowledge base is a resource-rich self-service system designed for both employees and customers so that they can solve problems independently, without having to rely on an IT department.
The producers of your knowledge base content will be experts in their fields - but, most likely, the users reading the content won’t be. The articles should be skillfully written so that the information is clear and the complex jargon is explained, and images should be used where possible.
Fostering a sense of community in your knowledge base can be extremely effective. The more people who comment on articles and discuss content, the richer the experience will be for users.
Free unlimited knowledge bases help you stay on top of your work. When working with different departments or different businesses, keeping information organized can be difficult. Use unlimited knowledge bases to carefully sort everything. Your data will be available on the cloud 24/7 for easy access.
Some facts are just more sensitive than others. Use our knowledge base access management to restrict who can access what information. Restrict it to yourself, your senior employees, or certain team members. All your data will be secure and only viewable by the right people.
It’s inevitable that your company will run into problems - and, whether large or small, these problems can interfere with the productivity of your team. An IT knowledge base is the ultimate tool for empowering each of your employees with the ability to solve their problems independently, freeing up your IT department for the bigger issues that arise - such as technology and server based errors.
The biggest issue which IT professionals will face is simply the high volume of technical support requests they recieve on a daily basis. Many of these requests will be the same, simple issues submitted repeatedly - this is where the power of your knowledge base comes in, allowing you to identify the most common issues and write specific articles to address them.
Utilizing your knowledge base as a centralized hub, your IT knowledge base leader will be able to cohesively access all of your other business systems. Ticketing systems, internal social networks, and IT monitoring programmes will all be integrated and tracked from one location.
Flowlu gives a detailed analysis of every sector of your firm from one screen. The IT knowledge base leader, you’ll have tools to lead your team, use online workspaces to see what everyone is getting done, and finance tools to track your cashflow. You can even bill customers directly from Flowlu to keep all your data in the cloud.