An IT knowledge base, or IT support knowledge base, is a comprehensive technology used to store information, content and resources, usually based around technical support, within an internal company or organisation. Built with specialized software, an IT knowledge base is a resource-rich self-service system designed for both employees and customers so that they can solve problems independently, without having to rely on an IT department.
The producers of your knowledge base content will be experts in their fields - but, most likely, the users reading the content won’t be. The articles should be skillfully written so that the information is clear and the complex jargon is explained, and images should be used where possible.
Fostering a sense of community in your knowledge base can be extremely effective. The more people who comment on articles and discuss content, the richer the experience will be for users.
Use Flowlu to create a company knowledge base with all your important data. Input everything from financial information, to notes on clients and what leads still need to be followed up on. Have everything available from the same cloud based interface 24/7.
Free unlimited knowledge bases help you stay on top of your work. When working with different departments or different businesses, keeping information organized can be difficult. Use unlimited knowledge bases to carefully sort everything. Your data will be available on the cloud 24/7 for easy access.
Once your create a knowledge base, don’t worry about not finding the information when you need it. A search bar will get you to what you are looking for in a few seconds. Use keywords to search through your knowledge base and filter out results.
Some facts are just more sensitive than others. Use our knowledge base access management to restrict who can access what information. Restrict it to yourself, your senior employees, or certain team members. All your data will be secure and only viewable by the right people.
You’ll be able to share a help center for your customers. Your customers and users can view it anywhere on the internet, regardless of their device, the software they are using or the status of the information.
Use comments to easily add feedback, evaluate ideas or advise enhancements to teammates’ articles. Mention a colleague to discuss your thoughts and suggestions on a relevant topic. Request a response from a teammate if you spotted an error, and the article requires changes.
Our app takes all of Flowlu’s functions to your mobile device. Be able to lead your team, keep customers happy, and work on projects no matter where in the world you are. Always know what deadlines are approaching and what needs to get done.
It’s inevitable that your company will run into problems - and, whether large or small, these problems can interfere with the productivity of your team. An IT knowledge base is the ultimate tool for empowering each of your employees with the ability to solve their problems independently, freeing up your IT department for the bigger issues that arise - such as technology and server based errors.
The biggest issue which IT professionals will face is simply the high volume of technical support requests they recieve on a daily basis. Many of these requests will be the same, simple issues submitted repeatedly - this is where the power of your knowledge base comes in, allowing you to identify the most common issues and write specific articles to address them.
Utilizing your knowledge base as a centralized hub, your IT knowledge base leader will be able to cohesively access all of your other business systems. Ticketing systems, internal social networks, and IT monitoring programmes will all be integrated and tracked from one location.
Flowlu gives a detailed analysis of every sector of your firm from one screen. The IT knowledge base leader, you’ll have tools to lead your team, use online workspaces to see what everyone is getting done, and finance tools to track your cashflow. You can even bill customers directly from Flowlu to keep all your data in the cloud.