An online knowledge base is a comprehensive system which stores a variety of resources, to be created, accessed and utilized by an enterprise and its customers. These resources include questions, answers and solutions, guides, tips and tricks, technical documents, and all other content provided for the benefit of the enterprise both internally and externally. Over time, knowledge is collected, preserved and tailored for use by customers and employees when they’re presented with a problem. The best use of a knowledge base is for a company to provide free and easy access to it, negating the need for customer support and streamlining the problem-solving process.
There are huge benefits when a company implements online web-based knowledge base software; it allows them to capture and preserve internal expertise and innovation. This collected content can then be easily accessed by your customers, meaning your online web-based knowledge base greatly strengthens your relationships with your users through the effective sharing of your company’s wisdom.
It’s no longer the case that your users have to rely on customer service agents to get the information they need. Online web-based knowledge base software takes user experience to the next level by providing resources ahead of time. You’ll find that customers are happy to retrieve the solutions they need themselves - and your knowledge base makes this as easy and accessible as possible.
Free unlimited knowledge bases help you stay on top of your work. When working with different departments or different businesses, keeping information organized can be difficult. Use unlimited knowledge bases to carefully sort everything. Your data will be available on the cloud 24/7 for easy access.
Some facts are just more sensitive than others. Use our knowledge base access management to restrict who can access what information. Restrict it to yourself, your senior employees, or certain team members. All your data will be secure and only viewable by the right people.
Once you’ve established your objectives and identified your target audience, you can create your visually-appealing and resource-rich online web-based knowledge platform. From there, you can continue to build your knowledge base content and watch as it streamlines and enhances your business each day.
Online web-based knowledge base software benefits your customer’s experience as soon as its implemented. The knowledge base meets the needs of your users across the entire customer lifecycle: from initial reach, to first sale, relationship development, renewals and upgrades, and brand advocacy.
A comprehensive knowledge base solves the bulk of the customer queries which would normally go to your help desk or customer support department. When customers can easily access your knowledge base, they can solve their problems themselves using the information provided - meaning that both the customer and your support staff will have more time to work within the knowledge base, creating a feedback loop of improved user experience.
Flowlu’s online web-based knowledge base software gives you a bird’s eye view of your entire firm. Create your custom knowledge base by just plugging your current information in. Flowlu then analyzes your software to give you a greater understanding of what’s going on. You’ll be able to follow up on leads quicker, and know where you can make more money.