The best knowledge base software solution is free - until you factor in the high cost of building and maintaining the software. Flowlu is the intuitive knowledge base which lets you capture invaluable data and put it to work for you, whilst we provide dynamic and reliable support every step of the way.
A main feature of the best knowledge base software is that it frees up valuable time for your agents. A comprehensive knowledge base handles all of the repetitive and inevitable questions your customers will have - leaving the tougher queries to your agents.
The power of a self-service portal lies in its ability to step in when a customer needs a specific solution, directing them to the information they need without having to wait.
Use Flowlu to create a company knowledge base with all your important data. Input everything from financial information, to notes on clients and what leads still need to be followed up on. Have everything available from the same cloud based interface 24/7.
Free unlimited knowledge bases help you stay on top of your work. When working with different departments or different businesses, keeping information organized can be difficult. Use unlimited knowledge bases to carefully sort everything. Your data will be available on the cloud 24/7 for easy access.
Once your create a knowledge base, don’t worry about not finding the information when you need it. A search bar will get you to what you are looking for in a few seconds. Use keywords to search through your knowledge base and filter out results.
Some facts are just more sensitive than others. Use our knowledge base access management to restrict who can access what information. Restrict it to yourself, your senior employees, or certain team members. All your data will be secure and only viewable by the right people.
You’ll be able to share a help center for your customers. Your customers and users can view it anywhere on the internet, regardless of their device, the software they are using or the status of the information.
Use comments to easily add feedback, evaluate ideas or advise enhancements to teammates’ articles. Mention a colleague to discuss your thoughts and suggestions on a relevant topic. Request a response from a teammate if you spotted an error, and the article requires changes.
Our app takes all of Flowlu’s functions to your mobile device. Be able to lead your team, keep customers happy, and work on projects no matter where in the world you are. Always know what deadlines are approaching and what needs to get done.
Your customers and employees don’t want to waste time sifting through irrelevant content and articles. The best knowledge base management software allows you to establish separate knowledge bases and gives you total control over the visibility of your content - meaning the resources for employees and customers can be categorised and divided.
Utilize powerful insights to really understand what your customers are searching for at any time. It’s important to have a practical understanding of exactly how your knowledge base is being used, so that your users always have the content they need and so that you have the time to provide this content.
A major feature of the best knowledge base software is the ability to customize it to make it uniquely yours. When customers come to your knowledge base, they should either recognize your brand or be instantly introduced to it. This is achieved through changing the color scheme and adding your own logos, as well as making design modifications as you go.
Flowlu is the best knowledge base software because of its wide array of tools. Not only can you store customer information in one of our knowledge bases, but every other important datapoint as well. You won’t have to worry about using different programs for your finances, and HR, or not knowing where your invoices are.