The best knowledge base software solution is free - until you factor in the high cost of building and maintaining the software. Flowlu is the intuitive knowledge base which lets you capture invaluable data and put it to work for you, whilst we provide dynamic and reliable support every step of the way.
A main feature of the best knowledge base software is that it frees up valuable time for your agents. A comprehensive knowledge base handles all of the repetitive and inevitable questions your customers will have - leaving the tougher queries to your agents.
The power of a self-service portal lies in its ability to step in when a customer needs a specific solution, directing them to the information they need without having to wait.
Free unlimited knowledge bases help you stay on top of your work. When working with different departments or different businesses, keeping information organized can be difficult. Use unlimited knowledge bases to carefully sort everything. Your data will be available on the cloud 24/7 for easy access.
Some facts are just more sensitive than others. Use our knowledge base access management to restrict who can access what information. Restrict it to yourself, your senior employees, or certain team members. All your data will be secure and only viewable by the right people.
Your customers and employees don’t want to waste time sifting through irrelevant content and articles. The best knowledge base management software allows you to establish separate knowledge bases and gives you total control over the visibility of your content - meaning the resources for employees and customers can be categorised and divided.
Utilize powerful insights to really understand what your customers are searching for at any time. It’s important to have a practical understanding of exactly how your knowledge base is being used, so that your users always have the content they need and so that you have the time to provide this content.
A major feature of the best knowledge base software is the ability to customize it to make it uniquely yours. When customers come to your knowledge base, they should either recognize your brand or be instantly introduced to it. This is achieved through changing the color scheme and adding your own logos, as well as making design modifications as you go.
Flowlu is the best knowledge base software because of its wide array of tools. Not only can you store customer information in one of our knowledge bases, but every other important datapoint as well. You won’t have to worry about using different programs for your finances, and HR, or not knowing where your invoices are.