Contact Center CRM Software
Flowlu has everything you need to handle your CRM to-dos in one place. All the contact information of your customers, documents, emails, call logs, and literally everything you need to successfully close deals is in one single app.
Integrate Flowlu with different messengers and apps to receive messages and contact information from your leads directly in Flowlu. Our contact center will help you receive customers’ requests from Telegram, Viber, and other external sources.
Communicate with customers from everywhere in Flowlu. Each client has a personal chat with a text log, where you can observe all previous messages from this client. Different messengers - different chats.
With Flowlu, you have no need to switch between tabs to create a sales deal. Once the client reaches out to you via the contact center, you can automatically assign managers to the chat and quickly create a sales opportunity with all the data received from the customers.
Free yourself from tedious, repetitive to-dos such as manual data entry. In Flowlu, all data can be filled out automatically. Once the sales opportunity is created, it can automatically flow through the pipeline created by your sales managers and marketers.
Email integrations are essential for any CRM contact center. Flowlu offers unlimited native and IMAP email integrations. All incoming messages can be easily converted into CRM contacts or sales deals. No more endlessly checking different mailing apps; Flowlu will handle everything with a 2-way sync.
Once a lead reaches the sales funnel, you want to track it throughout its whole life cycle. Flowlu’s advanced reporting will help you track not only employees’ performance but also win-and-loss reasons of sales opportunities. Insightful performance statistics will help you identify top performers and find possible points of growth.
Each contact in Flowlu has its own personal CRM account with activity logs such as emails, appointments, related tasks, calls, comments, and other essential information. Moreover, our custom fields and lists will help you nail all the contact information to perfection.
Telephony is a vital tool for each contact center. Flowlu offers powerful cloud telephony integrations via Twilio and Zadarma to ensure seamless communication with your clients. All call records will be displayed on the detailed pages of CRM contacts and in the contact center, so you can return to them later.