There are no off-hours for an internet business. Customers from all over the world will be using your site on a 24/7 basis - and if you’re not available to answer their questions, they might not come back. Implementing a powerful and intuitive knowledge base tool like Flowlu is the ultimate solution to this problem, ensuring each customer is attended to at all times.
Utilising its own expansive knowledge of the world, the knowledge base draws insight and conclusions from your data and uses it to provide tailored solutions to any problem your users might face.
Where FAQs often fail and only result in frustrated customers, a knowledge base opens the way to the next generation of user experience.
Free unlimited knowledge bases help you stay on top of your work. When working with different departments or different businesses, keeping information organized can be difficult. Use unlimited knowledge bases to carefully sort everything. Your data will be available on the cloud 24/7 for easy access.
Some facts are just more sensitive than others. Use our knowledge base access management to restrict who can access what information. Restrict it to yourself, your senior employees, or certain team members. All your data will be secure and only viewable by the right people.
Operating on a micro-detailed map of your target audience, a knowledge base tool knows the questions your users will have and is equipped to handle them intelligently and intuitively. Flowlu offers a knowledge base that, whilst deeply complex, is incredibly simple to use and customize.
It’s important to consider ahead of time what questions your users are most likely to ask. Can you highlight the top issues you’ll be queried with? Will even the most complex and nuanced questions have answers which customers can access easily? When users who are complete beginners come to your knowledge base, will they be able to navigate and utilise it successfully?
The best knowledge software anticipates the most common issues your users will face so that it can preemptively provide the solutions they need. The quicker a user’s problem is solved, the more productive and satisfied they’ll be - that’s why a knowledge base tool is a customer service agent’s best friend. When an agent is presented with a user’s ticket, they will have the power of the knowledge base at their disposal, meaning every issue is handled in the most tailored and intuitive way possible.
With the right knowledge base tool, you can ensure that your customers and employees avoid unproductive pitfalls of frustration and wasted time - as long as the technology is implemented properly. The key lies in anticipating the needs of your users in an agile and organised way. From there, you will have a truly invaluable resource of information which will only grow as you update and build upon it.
Flowlu is designed so that you get the most out of your knowledge base. It also grows with you - the more you use it, the more powerful it becomes.
Just set up a knowledge base, plug your information in, and everything will be stored on the cloud. With our Knowledge base tool can have everything from your detailed finances, to data on specific deals on customers can be readily available. Your whole team will always know what needs to get done, and how to do it.