There are no off-hours for an internet business. Customers from all over the world will be using your site on a 24/7 basis - and if you’re not available to answer their questions, they might not come back. Implementing a powerful and intuitive knowledge base tool like Flowlu is the ultimate solution to this problem, ensuring each customer is attended to at all times.
Utilising its own expansive knowledge of the world, the knowledge base draws insight and conclusions from your data and uses it to provide tailored solutions to any problem your users might face.
Where FAQs often fail and only result in frustrated customers, a knowledge base opens the way to the next generation of user experience.
Use Flowlu to create a company knowledge base with all your important data. Input everything from financial information, to notes on clients and what leads still need to be followed up on. Have everything available from the same cloud based interface 24/7.
Free unlimited knowledge bases help you stay on top of your work. When working with different departments or different businesses, keeping information organized can be difficult. Use unlimited knowledge bases to carefully sort everything. Your data will be available on the cloud 24/7 for easy access.
Once your create a knowledge base, don’t worry about not finding the information when you need it. A search bar will get you to what you are looking for in a few seconds. Use keywords to search through your knowledge base and filter out results.
Some facts are just more sensitive than others. Use our knowledge base access management to restrict who can access what information. Restrict it to yourself, your senior employees, or certain team members. All your data will be secure and only viewable by the right people.
You’ll be able to share a help center for your customers. Your customers and users can view it anywhere on the internet, regardless of their device, the software they are using or the status of the information.
Use comments to easily add feedback, evaluate ideas or advise enhancements to teammates’ articles. Mention a colleague to discuss your thoughts and suggestions on a relevant topic. Request a response from a teammate if you spotted an error, and the article requires changes.
Our app takes all of Flowlu’s functions to your mobile device. Be able to lead your team, keep customers happy, and work on projects no matter where in the world you are. Always know what deadlines are approaching and what needs to get done.
With Flowlu, you can build a secure digital hub for your client collaboration and relevant information exchange. Chat with your clients in real time, allocate tasks, demonstrate project progress, share company FAQ’s and guidelines, bill your customers and let them pay online from a portal’s interface. Configure flexible permissions and customize how your portal looks by adding a logo, brand colors and banner.
Just set up a knowledge base, plug your information in, and everything will be stored on the cloud. With our Knowledge base tool can have everything from your detailed finances, to data on specific deals on customers can be readily available. Your whole team will always know what needs to get done, and how to do it.