Glossary of terms at Flowlu

Actual Cost of Work Performed (ACWP) is the cost incurred and recorded for work completed within a given time period. The ACWP is reported by the contractor’s accounting system in accordance with generally accepted accounting procedures and is simply stated actuals are actuals. ACWP also called Actual Cost.

A project management methodology that grew from the idea that most IT projects can’t be managed using traditional PM methods. Work is done in stages and evaluated after each one.

Account: A customer or company that has made a purchase or is an ongoing client of your business.

API: Application Programming Interface - a set of protocols and tools that enable different software systems to communicate with each other.

Artificial Intelligence (AI): The use of machine learning algorithms and other techniques to automate and improve various aspects of a CRM system, such as lead scoring and customer support.

Agile: A project management methodology that emphasizes flexibility, collaboration, and iterative development.

Analytics and Reporting: A feature of CRM software that provides data analysis and reporting on key performance indicators (KPIs), such as sales pipeline, customer acquisition cost, and customer retention rate.

Accounting: The process of recording, classifying, and summarizing financial transactions, often involving activities such as bookkeeping, invoicing, and budgeting.

Accounts Receivable: The money that a business is owed by its customers, often involving invoicing, payment processing, and debt collection.

Accounts Payable: The money that a business owes to its suppliers and vendors, often involving invoice processing, payment scheduling, and cash management.

Asset Management: The process of managing assets, including their acquisition, depreciation, and disposal, often involving activities such as inventory tracking and fixed asset management.

Automatic Payment Reminders: A feature that automatically sends reminders to customers about upcoming invoice due dates, reducing the likelihood of late payments.

Agile Project Management: An iterative and flexible project management approach that focuses on delivering value to the customer through continuous planning, collaboration, and feedback.

Agile Manifesto: A set of guiding principles for Agile project management, emphasizing values such as customer collaboration, iterative development, and flexibility.

Agile Coach: An expert in Agile methodologies who provides guidance and support to teams and organizations in adopting and implementing Agile practices.

Article: A written piece of content that provides information on a particular topic.

Access Control: The process of controlling who has access to the knowledge base and what level of access they have, such as read-only or editing privileges.

Advertising: The paid promotion of a product or service through various media channels.

A/B Testing: The process of comparing two versions of a marketing campaign or web page to determine which one performs better.